Our Guarantee
- We sincerely respect your deadlines. We will refund or credit all or part of your charges in the event of any delayed delivery due to an error on our part. Our on-time guarantee is void when you request changes of any kind between the placement of the order and the predetermined delivery time.
- We will perform a free courtesy design and layout check on your poster(s), look for image quality issues and will offer our suggestions if needed.
- We will check your poster(s) for any sizing or proportion errors and offer possible solutions.
- Unless you send us a PDF file, we will email you an electronic proof of your document prior to printing in order to eliminate printing errors and unwanted surprises upon delivery.
- In the event an unlikely error on our part still occurs , your poster will be reprinted immediately and reshipped at no charge.
- If FedEx misses your planned delivery or damages your poster for any reason other than “an act of God” we will immediately reprint and ship another poster to you at no charge.
- All posters ship in heavy duty cardboard tubes at no additional charge.
You will not pay rush charges even if you have a “last minute” order. Expect to pay standard Fedex rates.
Technical Support
In order to ensure quality output, we offer to all our first time clients complimentary and very specific to our line of work technical support. We cannot, however be a substitute for official support services offered by your software manufacturers.
Reorders
All reorders and remakes are billed as new orders. We cannot guarantee exact color matching between output done at different time intervals.
Copyrighted Artwork
The purchaser is fully responsible for obeying the United States copyright laws. PosterPresentations.com will not violate federal copyright laws. By submitting your artwork to us, physically or electronically, you agree to release us and hold us harmless from any claims, actions, or liability resulting from our reproduction of any originals you supply us with for any purpose.
Shipping
We offer shipping via FedEx. We do not mark up shipping charges. Please review our shipping guide for details.
Damage Claims
In the event that your order arrives in a damaged condition, please notify us immediately so that we can refund or reprint your order as appropriate. Claims regarding damaged packages should be submitted within 14 days of delivery.
Canceled Orders
Canceled orders are charged for all labor and materials completed and used up to the point of cancellation.
Rush Orders
We can rush the majority our services to meet your most demanding deadlines. We will only apply rush charges if we need to make changes to our production timeline in order to meet your deadline. (e.g. If we need to make a special trip to FedEx after the daily pickup has already been picked up or if we need to work over the weekend).
Terms
Payment is due when you pick up your order in person or when you confirm your poster proof online. Net 30 accounts are available to companies and individuals with monthly purchases of at least $500.00 over a 90 day period. Credit limits vary. Discounted orders, including negotiated prices, orders discounted for resale or for educational and nonprofit organizations, are due upon completion of the order.
Minimum Order
There is a $65.00 minimum for all design orders. All production orders have a $45.00 minimum
