Please check that your Order Confirmation is in your email inbox. To ensure you receive our e-mail messages, please add firstname.lastname@example.org to your Safe Contacts list so our messages are not filtered. If you do not receive an Order Confirmation, please call us as soon as possible at 1.866.649.3004.
- PDF files with no proof requested will be processed and printed immediately unless we notice an error in your document or if the document does not match the poster size you requested.
- If you sent a PowerPoint file, it is our policy to email you a PDF proof for your approval to safeguard against printing errors. Please reply back to us with your approval so that we can send your order to print. Proofs are sent within an hour if the order is placed during our business hours (9:00 am - 5:30 pm PST, M-F). For orders submitted when we are closed, your proof will be sent the next business morning (Pacific Standard Time).
- Your deadline is extremely important to us. If you do not respond back to your poster proof by 12:00 pm noon (PST), your order will be processed as originally requested to ensure timely delivery.
- Orders placed before 12:00 pm (PST), Monday-Friday, will ship out the same day. SuperSaver orders are guaranteed to ship out the next business day.
- Orders placed over the weekend or major holidays will ship out the following business day. We will not be responsible for delayed deliveries if you miscalculate your deadline. Please call us asap if you want to change your delivery date.
- Please review your order details to confirm they are correct. Please do not hesitate to call us if you have any questions at 1.866.649.3004.