Poster - #2022UCDH-30 - Keywords: Call Light Responsiveness

See a Light, Make it Right Improving Call Light Responsiveness through Team Collaboration

Loradyl Salera, RN, BSN, CMSRN, Gertrudes Erfe-Fastidio, RN, BSN, CMSRN, Jessinnie Ferreras, RN,BSN, CMSRN, Natsumi Ujiie, RN, MSN, RN-BC, CMSRN, Sagun KC, RN, BSN, CMSRN, Flavieta Marquez-Vincent, RN, BSN,ONC, Maria Shary Lee, RN, BSN, CMSRN, Cambria Roberts, RN, BSN, CMSRN, Felicidad Loomis, RN, MSN, and Eric Moore, RN, MBA, NEABC
none. Not a research project

ABSTRACT:
Improving Call Light Responsiveness through Team Collaboration Authors: Loradyl Salera, RN, Gertrudes Erfe-Fastidio, RN, Jessinnie Ferreras, RN, Natsume Ujiie, RN, Sagun KC, RN, Allison O’Brien, RN, Flavieta Marquez-Vincent, RN, Maria Shary Lee, RN, Anthony Splendorio, RN, Felicidad Loomis, RN, Eric Moore, RN Background: Call light use is important in providing patient-centered care and it is one way patients can exercise control over their care. Nurse's timeliness in responding to call lights impacts patient care quality and patient safety. A faster call light response time decreases anxiety among patients and ultimately prevents injuries and fall incidents. Purpose: The aim of this project is to increase the number of patients satisfaction score surrounding call light responsiveness by answering calls in a timely manner and by implementing the No Pass Zone by focusing on HUSCs involvement and purposeful RN hourly rounds addressing 5Ps and setting patient expectation. Design/Methods: § Pre-Survey will be conducted. § NO PASS ZONE focusing on HUSCs Engagement § Purposeful RN hourly rounding addressing 5Ps and setting patient expectation § Post Survey Result/ Findings: On going project Implications/Conclusions: It takes a whole team effort to help improve call light responsiveness to increase the patients’ satisfaction and decrease the fall incidents in E8 Medical-Surgical Specialty unit. Patients on isolation pose a problem with the staff in answering their calls in a timely manner.